CitySprint careers

Operations Manager | Out of hours | Permanent

Salary: £30,613

Shifts: 07:00 am to 20:00 pm , Saturday & Sunday including all bank holidays.

Hours: 24 Hours

Benefits and perks:

• An impressive holiday allowance that rises in line with your years of service.
• Additional day off for your birthday so you can celebrate in style.
• Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
• Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave.
• Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school.
• Look after your wellbeing with access to a health and wellness program.
• Make the most of ‘Medicash Perks at Work’ – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
• Our ride to work scheme means you can keep fit while saving money – what’s not to like?!
• Travel for cheaper with interest free season ticket loans (available after a years’ service)

Who are we?

CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.

Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before!

Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch talent to ensure we continue growing and improving every day.

This is where YOU come in!

CitySprint have an exciting opportunity for a Operations Manager in Letchworth to manage all day-to-day courier resources to maximise efficiencies across the network adhering to customer SLA’s and Health and Safety parameters. Support the Regional Manager to create a KPI driven environment based on service and revenue.

A successful Out of Hours Operations Manager manages the day to day resources within the department, supporting the Regional Manager to positively contribute to the success of the department through managing and optimising all resources

The main responsibilities within the Operations Manager role are:

• Manage stakeholder relationships to ensure that CitySprint retains a positive commercial reputation.
• Actively manage, support and develop a team of Operations Controllers/ Coordinators to achieve the collective Service Centre success via regular 121’s and objective and performance reviews.
• Manage remote access to sites and responsible for site access log to ensure they are being left secure
• Monitors the operational costs and allocation of resources to ensure optimisation of revenue and profit, and proactively seeks to identify new opportunities for maximisation
• Ensures all in-house systems are updated accurately and in a timely manner e.g. CityTrak, X-Despatch 3, Salesforce
• Monitors the operational costs and allocation of resources to ensure optimisation of revenue and profit, and proactively seeks to identify new opportunities for maximisation
• Proactively manages and resolves direct customer, courier, and control queries by effectively communicating with other departments
• Direct communications always relating to designated courier workload courteously and efficiently

Skills needed for an Operations manager: 

• Full understanding of Service Centre operational processes
• A good Working knowledge of systems including CityTrak and X-Despatch 3
• Ability to proactively advise clients and colleagues of business-critical information and updates
• Ability to reprioritise tasks/workload in line with changing business needs in a busy and time sensitive environment
• A clear understanding of commercial targets and performance
• Ability to deputize for the Service Centre Manager as required
• Previous experience in an Operations environment
• Demonstrates a strong customer orientation and builds successful/strong customer relationships to maintain retention
• Understands Service Centre KPI’s & SLA’s and how to positively influence success

If the Operations Manager role sounds perfect for you, we really want to hear from you! 

The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check

We do not require the assistance of agencies with this vacancy – thank you in advance