Controller | London | Permanent

Salary : £26,770 - £28,640

Hours: 40 Hours per week

Shifts:Monday to Friday anytime between 9 am to 6 pm.

Benefits and perks:

• An impressive holiday allowance that rises in line with your years of service.
• Additional day off for your birthday so you can celebrate in style.
• Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
• Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave.
• Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school or moving home.
• Look after your wellbeing with access to a health and wellness program.
• Make the most of ‘Medicash Perks at Work’ – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
• Our ride to work scheme means you can keep fit while saving money – what’s not to like?!
• Travel for cheaper with interest free season ticket loans (available after a years’ service).

CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.

Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before!

Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch  Controller to ensure we continue growing and improving every day.

This is where you come in!

As a controller you will be responsible for the allocation, co-ordination and ongoing monitoring of all work assigned to your circuit. You will liaise with various members of both your own team and across other departments to ensure service excellence, taking a pro-active and professional approach to all communications. You will use your geographical and technical knowledge to plan the work allowing maximum use of resources and providing a superior service to our customers and clients. You will work in accordance to company guidelines and you will positively contribute to the operation of the control room.

The main responsibilities within the Controller role are: 

• Allocates work efficiently and in a timely manner, ensuring you are making the best use of all available resources. Remaining mindful of the customer’s needs and deadlines at all times.
• Continually monitors the status of live work, making changes where necessary to ensure a superior service from start to finish.
• Assists the Control room manager with the day to day running of the department.
• Manages the workload in accordance with the individual SLA’s for each circuit where possible, and communicating any changes as soon as possible .
• To manage the fleet in a way which encourages consistency and retention.
• Liaise with the Customer Care Co-Ordinators in a timely manner providing accurate real time information and any necessary updates thereafter.
• To contribute positively to the control room dynamic, communicating effectively and professionally with all strands of the business.
• Ensure you take reasonable care of your own health and safety and of others who may be affected by your actions.
• Ensure customer and personal information is collected and processed in line with the company General Data Protection Regulations (GDPR) policy and procedures.

The key skills we need you to have for the role include:

• Experience working in a fast-paced contact centre environment .
• Experience working as a controller or in a London based control room.
• Excellent communication skills, both verbal and written.
• Confident phone manner.
• Strong problem-solving abilities and attention to detail.
• MS Office - including Excel, Word & PowerPoint.
• Flexible, self-motivated and able to work with minimum supervision.

The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.

If this Controller role sounds like a great fit we would love to hear from you.